Refund policy

The short version: if your order arrives damaged, misprinted or not as pictured, email us a photo within 30 days and we'll send a free replacement or a full refund. Our printable PDFs come with a 14-day refund promise.

Made just for you

Our mugs, ornaments, stockings, blankets and other gifts, and our printed coloring books, are printed to order after you buy. Because each one is made for your order, we can't accept returns or exchanges for a change of mind or a different size or color.

If something isn't right

If an item arrives damaged, misprinted or defective, or you received the wrong item, email hello@winterwrenbooks.com within 30 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Lost packages

If your tracking hasn't moved for 10 business days, or your order hasn't arrived 3 weeks after it shipped, write to us. We'll work with the carrier and, if it can't be found, send a replacement or a refund.

Printable downloads

If you're not happy with a PDF for any reason, ask within 14 days of your purchase for a full refund. If a file won't open or a download link never arrives, write to us whenever it is, and we'll make it right.

Cancellations and address changes

We send orders to our print partners within a few hours. If you need to cancel or change your address, email us right away. Once printing has started, we can't cancel the order.